Privacy Policy

Last updated: June 27, 2026

At Chakraura (chakraura.ca), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website or make a purchase from us.

1. Information We Collect

When you visit our store or place an order, we may collect the following types of information:

Personal identification information: name, email address, phone number, billing and shipping address
Payment information: credit card details (processed securely through our payment providers — we do not store full card numbers)
Device and usage data: IP address, browser type, pages visited, referring URLs, and time spent on our site
Order information: products purchased, order history, and transaction details

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and customer service communications
Send marketing emails and promotions (only if you have opted in)
Improve our website, products, and services
Comply with legal obligations
Prevent fraud and protect the security of our store

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

Shopify — our e-commerce platform provider
Payment processors — to securely handle transactions
Shipping carriers — to deliver your orders
Marketing platforms — only if you have consented to receive marketing communications

All third-party providers are required to keep your information confidential and use it only for the services they provide to us.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our store.

5. Your Rights

As a customer in Canada, you have rights under applicable privacy laws (including PIPEDA), including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for marketing communications at any time
Request deletion of your personal data (subject to legal obligations)

To exercise any of these rights, please contact us at the email address below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is typically retained for a minimum of 7 years for tax and accounting purposes.

7. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our store is hosted on Shopify, which maintains industry-standard security measures including SSL encryption.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.